Alpha Safe | Warranty Information
New Easy Ordering Process for GSA Security Containers!!
Alpha Safe and Vault, Inc. Commercial Warranty terms

Alpha Safe warrants their GSA Approved Security Containers, are free from defective material and workmanship for a period of 18 months. The warranty period starts from the FOB delivery date. Alpha Safe will repair, or at its option, replace the parts or container without cost to the purchaser within a reasonable time after the report of defect has been made. The warranty is only for the original end user of the new security container and shall be void if the product is repaired, damaged or tampered with in any manner other than Alpha Safe’s authorized service personnel. If inspection by Alpha Safe does not disclose any defect covered by this warranty, the security container will be repaired or replaced and Alpha Safe’s regular service charges will apply. Alpha Safe’s obligation under this warranty is limited to the cost of products or services that were purchased. Under no circumstances shall Alpha Safe be liable to the purchaser or any other person for any consequential, incidental, economic, direct, indirect, general war, or special damages arising out of any breach of warranty. Alpha Safe makes no other warranties, either expressed or implied to their products.

If you experience any issues with a Kaba X-10 lock or an S&G 2740B or 2937 lock, please contact the DoD Lock Program Hotline:

Option 1
Phone: 1-866-353-7233
Email: Click here for Technical Support

Any other container-related issues, please contact our Technical Support department:

Option 2
Phone: 1-859-373-7773
Email: service@alphasafeinc.com
Hours: Monday – Friday 9:00am – 5:00pm (EST)


 
Testimonial from an Alpha Safe Client
“When it comes to purchasing GSA containers, I am committed to buying the absolute best and it is my opinion that Alpha Safe’s security containers far exceed the quality that I expect and need from a class 6 safe.”
- M.E., Physical Security Manager