Alpha Safe is committed to excellent customer care. If your question does not appear on this list, or to address any other concerns, please contact us: 1-866-353-7233(SAFE). Our team is happy to assist you!
How can I order a government-approved, Class 6 security safe?
Defense Contractors: Call 1-866-353-7233(SAFE). Press option 1. Or, email us:
Sales@AlphaSafeInc.com. We will respond quickly and get you the product you need as soon as possible.
Government Officials: All government purchases of security containers must go through GSA Global Supply. Alpha Safe can provide quotes and detailed instructions on how to place your order and save you money.
What is the warranty of my Alpha Safe cabinet?
Alpha Safe warrants GSA-Approved Security Containers are free from defective material and workmanship for a period of 2-years. Style I locks (Kaba X-10) come with a 2-year warranty. Style II locks (S&G 2740B) come with a 5-year warranty. The warranty period for Security Containers and locks start from the FOB delivery date. If you have any problems with your cabinet, please call and let us know: 1-866-353-7233(SAFE). Press option 4, or send an email inquiry to
Service@AlphaSafeInc.com.
What should I do if my Alpha Safe cabinet is out of warranty and is experiencing problems?
You need to call a certified locksmith to repair or fix your cabinet. Please call us if you need assistance. We can connect you with a reliable locksmith in your area.
The cabinet is locked open and no one knows the combination of the lock. What should I do?
Please call us. We may be able to help you recover lost combinations if your cabinet is open.
What is the status of my Alpha Safe order?
