Call Toll Free 1-866-353-7233 (SAFE)
Frequently Asked Questions

Alpha Safe and Vault is committed to excellent customer care. If your question does not appear on this list, or to address any other concerns, please contact us: 1-866-353-7233. Our team is happy to assist you!

How can I order a government-approved, Class 6 security safe?
Call 1-866-353-7233(SAFE). Press option 1. Or, email us: Sales@alphasafeinc.com. We will respond quickly and get you the product you need as soon as possible.
What is the warranty of my Alpha cabinet?
Alpha offers a 1-year warranty, including the lock. If you have any problems with your cabinet, please call and let us know: 1-866-353-7233(SAFE). Press option 6.
What should I do if my Alpha cabinet is out of warranty and is experiencing problems?
You need to call a certified locksmith to repair or fix your cabinet. Please call us if you need assistance. We can connect you with a reliable locksmith in your area.
The cabinet is locked open and no one knows the combination of the lock. What should I do?
Please call us. We may be able to help you recover lost combinations if your cabinet is open.
What is the status of my Alpha Safe and Vault order?
Call 1-866-353-7233(SAFE). Press option 3. Or, send an email inquiry to Service@alphasafeinc.com.