Alpha Safe warrants GSA security containers are free from defective material and workmanship for a period of 2 years. Style I locks (KABA X-10) come with a 2-year warranty. Style II locks (S&G 2740B) come with a 5-year warranty. The warranty period for both locks start from the FOB delivery date. Alpha Safe will repair, or at its option, replace the parts or container without cost to the purchaser within a reasonable time after the report of defect has been made. The warranty is only for the original end user of the new security container and shall be void if the product is repaired, damaged or tampered with in any manner other than Alpha Safe's authorized service personnel. If inspection by Alpha Safe does not disclose any defect covered by this warranty, the security containers will be repaired or replaced and Alpha Safe's regular service charges will apply. Services shall be warranted for a period of 30 days. Alpha Safe’s obligation under this warranty is limited to the cost of product or services that were purchased. Under no circumstances shall Alpha Safe be liable to the purchaser or any other person for any consequential, incidental, economic, direct, indirect, general, war, or special damages arising out of any breach of warranty. Alpha Safe makes no other warranties, either expressed or implied, to their products.
If you experience any issues with a Kaba X-10 lock or an S&G 2740B or 2937 lock, please contact the DoD Lock Program Hotline:
Phone: 1-800-290-7607, 1-805-982-1212, or DSN 551-1212
Email: Click here for Technical Support
Any other container-related issues, please contact our Technical Support department:
Phone: 1-866-353-7233
Email: service@alphasafeinc.com
Hours: Monday – Friday 9:00am – 5:00pm (EST)
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Testimonial from an Alpha Safe Client
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“When it comes to purchasing GSA containers, I am committed to buying the absolute best and it is my opinion that Alpha Safe’s security containers far exceed the quality that I expect and need from a class 6 safe.”
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- M.E., Physical Security Manager
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