No Exemptions - New Ordering Procedures
Service and Repair

Alpha Safe is committed to the optimum performance of your products. If your cabinet is in need of service, please call us: 1-866-353-7233(SAFE). Press option 2. Ask for Heath or ask to be directed to the service and repair department. Alpha Safe will work to restore your product as quickly as possible.

Replacement Parts
Alpha Safe sells replacement drawer heads (Alpha Safe drawers only)! If you need a replacement drawer head for an Alpha Safe security container, call 1-866-353-7233(SAFE). Press option 1. Please have the serial number of the cabinet when calling.

If you experience any issues with a Kaba X-10 lock or an S&G 2740B or 2937 lock, please contact our Technical Support department:

Phone: 1-859-372-8668
Email: service@alphasafeinc.com
Hours: Monday – Friday 9:00am – 5:00pm (EST)

If you need assistance beyond our hours of operation, or if you are located outside of the USA, please contact the DoD Lock Program Hotline:

Phone: 1-800-290-7607, 1-805-982-1212, or DSN 551-1212
Email: Click Here for Technical Support

 

Testimonial from an Alpha Safe Client
“As part of the Federal Government, we are mandated that we cannot promote any company. I can nevertheless, tell people about Alpha Safe and Vault when they are needing and asking about a ‘good’ safe company.”
- B.G., Records Manager